Shipping policy
Order Processing
All orders are processed within 1-3 business days after payment is confirmed.
Please note that processing times may be slightly longer during peak seasons
or holidays.
Shipping Times
Since we operate on a dropshipping model, shipping times may vary depending
on the supplier's location and the destination country. Typical delivery times
are:
United States & Canada: 7-10 business days
●
Europe: 10-12 business days
●
Australia & New Zealand: 10-14 business days
●
Rest of the World: 15-14 business days
These are estimated timeframes and may be affected by customs, postal
delays, or unforeseen circumstances beyond our control.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking
number.
Please allow up to 5-7 business days for tracking information to update in the
system.
Multiple Items in One Order
If you purchase multiple items, they may be shipped separately to ensure faster
delivery. This means you may receive more than one package, possibly arriving
on different days.
Customs and Import Taxes
Buyers are responsible for any customs duties, import taxes, or additional
charges that may apply once the package reaches your country. We are not
responsible for delays caused by customs.
Wrong Address Disclaimer
It is the buyer's responsibility to ensure that the shipping address provided is
correct.
We cannot guarantee address changes once an order has been processed.
Orders that are returned due to an incorrect address may be subject to a
restocking or reshipping fee.
Lost or Delayed Packages
While we do our best to ensure timely delivery, we are not responsible for
packages lost or delayed due to courier issues, customs processing, or natural
events. If you believe your order is significantly delayed or lost, please contact
us, and we will do our best to assist.Questions?
If you have any questions about your order or shipping, please contact us at shinelux@support.com